OK SHOP · GAMING
⚙️ Repair Terms and Conditions
Please read them carefully before submitting a repair request at OK SHOP
⏳ Inspection and Repair Time
- The expected duration is set in advance according to the type of service.
- Device inspection usually takes one to two business days, depending on the issue.
- If spare parts are unavailable, the repair may extend to 10 to 14 business days after the order is confirmed and the costs are paid.
- The duration may be longer due to factors beyond OK SHOP's control, and we are not responsible for delays caused by such factors or by suppliers.
⚙️ Your Data and Passwords
- The customer is responsible for backing up their data before handing over the device; the repair may require a system reset or data deletion.
- Please remove passwords and security locks, or provide them to the technicians at handover; we are not responsible for any additional issue caused by not providing them.
- OK SHOP is not responsible for any data loss during the repair.
Inspection Fees
- Inspection fees are non-refundable under any circumstances.
- If the customer approves the repair, the inspection fee is deducted from the final cost.
- The inspection fee applies if the customer decides not to proceed with the repair after additional faults are found, if the fault differs from the reported issue, or if the device turns out to be unrepairable according to the technicians' report.
- Out-of-warranty devices: the customer bears the cost of inspection and repair, and we are not responsible for damage caused by prior misuse.
Device Condition and Accessories
- Repairs are carried out according to the nature of the fault and the device type, as stated in the request.
- If the device works before the repair, all of its functions are checked before starting; if it does not work at handover, an inspection report is prepared after the repair is completed.
- Send the device only, without any extra accessories; we are not responsible for lost or damaged accessories during the repair.
Device Pickup
- Once you are notified that your device is ready, it must be collected within 30 business days.
- If the device is not collected within 60 days of the last notice, OK SHOP is entitled to dispose of it without any legal liability.
- You will receive updates on your device and the ready notice by email or SMS through your registered contact details.
☆ Types of Repair Services
- In-center repair: at OK SHOP, and the customer collects the device after the repair.
- Remote repair: at the customer's location, if the service is available.
- Advanced repair: the device is collected from the customer and returned after the repair; major faults such as motherboard issues are handled at the specialized repair center.
- Inspection and diagnosis: a full assessment of the device's condition and its issues, with a repair cost quote.
⚠️ Note: Limits of Liability
- OK SHOP is responsible only for providing the agreed service under these terms.
- We are not liable for financial losses, indirect damages, or future faults resulting from delays or the repair process.
- Parts replaced during the repair become the property of OK SHOP, and the customer is not entitled to reclaim them.
⚖ Governing Law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and Saudi courts are the reference for any dispute. For inquiries: Customer service on WhatsApp.
