OK SHOP · GAMING
⚙️ General Problems and Solutions
The most common error messages when redeeming codes, and how to fix them step by step
First Message: The code is from a different region
“This code can't be redeemed. It was purchased in a region different from your account's region” (This code cannot be redeemed, it was purchased in a different region).
- Cause: the code was not redeemed on the correct country's region at the time of redemption.
- Solution: make sure the code is redeemed on the region of the country stated in the code instructions (sent to you with the code) at the time of redemption only, then redeem it again at redeem.microsoft.com.
Second Message: The code no longer works
“We can't find this product. This code no longer works. Contact the retailer” (We cannot find this product. This code no longer works).
- If the code is for the Turkey region: Solution 1.
- If the code is for the Argentina region: Solution 2.
Third Message: Something went wrong
“It looks like something went wrong, but we can help” (It looks like something went wrong but we can help).
- The cause is usually a conflict with a previous subscription on the account.
- Solution: wait 24 hours, then try redeeming again. If the problem persists, contact technical support.
Fourth Message: Repeated rejection despite using the correct region
- Enter the code more than three times on the code's region, on the same redeem.microsoft.com page.
- Try a different server for the same country, or a browser in private browsing mode.
Before Any Attempt
- Sign in with the account you want to redeem the code on.
- Make sure the code will be redeemed on the correct country's region before opening the redemption page.
- The code's region is only needed at the time of redemption, so return to your usual setup once the redemption succeeds.
☎ Problem not solved?
Message technical support on WhatsApp with your order number and a screenshot of the error message, and we will follow up with you until the code is activated.
