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OK Shop Warranty Guide

OK SHOP · GAMING


OK Shop Warranty Guide

The rules and policies governing the warranty on devices and accessories

☆ Warranty Period

  • All electronic devices at OK Shop are under warranty for at least one year, except accessories and add-ons.
  • To use the warranty, send your order number and the original purchase invoice so we can match the serial number and confirm the warranty is valid.

⚙️ Warranty Service Provider

  • The product and workmanship warranty is provided by the warrantor: the manufacturer or its agent in the Kingdom, according to the company's policies set out in the product manual or on its website.
  • Customers can contact the warranty service provider directly to receive service in accordance with the applicable laws and regulations.
  • Warranty and maintenance services from the service provider are not the responsibility of OK Shop, and customers can contact the provider directly with any complaint or claim.

General Terms

  • Repair time is a maximum of 30 days for faults covered by the warranty, not counting the time needed to deliver spare parts from the manufacturer.
  • The warranty covers free repair or replacement of parts in the event of a manufacturing defect; it does not mean replacing the product or refunding its value.

⚠️ Note: What the Warranty Does Not Cover

  1. Misuse, or failure to follow the product manual and the digital instructions during activation. For Microsoft controllers, this includes problems with the buttons, thumbsticks, charging port or headset jack after they wear out from repeated use.
  2. Breakage, impacts, cuts, or exposure of the product to external factors such as liquids, moisture or high heat.
  3. Repair or maintenance attempts by parties not authorized by the warrantor, or the use of spare parts not approved by the Saudi Standards, Metrology and Quality Organization (SASO).
  4. Operating system or software faults, whether caused by apps installed by the customer or by pre-installed apps.
  5. Deletion of operating system files or hard drive partitions, or faults caused by viruses.
  6. Products that have no warranty policy stated by the manufacturer are subject to the terms above.

☎ To Make a Warranty Claim

Message technical support on WhatsApp with your order number, a photo of the invoice and a description of the fault. Also see the Returns and Exchange Policy.