OK SHOP · GAMING
↻ Return and Exchange Policy
Clear and straightforward · Applies to every order at OK SHOP
⚙️ Digital Products (Codes, Subscriptions, Accounts)
- Refunds are not possible once the code has been issued or the account details have been delivered, as the product is consumed as soon as it is revealed.
- You can cancel your order and get a full refund before it is processed and delivered.
- If the code or account does not work, we will resolve the issue or replace it after verifying the case through technical support.
Physical Products (Devices and Accessories)
- Returns or exchanges within 3 days of the date of receipt.
- Provided that the product is in its original condition and in its original, unopened packaging.
- Excluded from returns: software, video games, and prepaid cards.
- Manufacturing defects after that period are subject to the warranty guide.
⚠️ Note: Warranty and exchange do not cover
- Misuse, or failure to follow the product instructions and the digital instructions during activation.
- Breakage, liquid damage, heat damage, and unauthorized repair attempts.
How do I submit a return request?
- Message technical support on WhatsApp with your order number.
- Include a description of the issue and a photo of it, if available.
- We will reply with our decision within 24 hours at most, and the amount will be refunded using the same payment method.
